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Technical Support

  • Technical Support

    A service representative will help you out within a few business hours.

  • Let's Get Your Service Back!

  • When an unauthorized device tries to access the network, the carrier may put a suspension on your SIM card. Please insert your SIM card back into a compatible mobile phone.

    Here are some quick fixes that commonly work:

    1. Reboot your device.
    2. Check to make sure LTE is enabled and roaming is on.
    3. Reset your network settings.
    4. Make sure your device is compatible.

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  • Voicemail Troubleshooting

  • Access your voicemail by selecting and holding "1" from the call screen.
    Follow the prompts to create a new 7-15 digit voicemail password. If it is asking for a password the default password is the last seven digits of your phone number.

    If you successfully called and setup the voicemail system, press the # key and hang up.
    If you were unsuccessful, turn your wireless device off and back on and attempt to access your voicemail again.

    If you're unable to access Visual Voicemail, try calling your voicemail box by selecting and holding "1" from the call screen.

    Troubleshooting Help

    Please verify your wireless coverage:
    To verify that you have enough signal strength to connect to voicemail, view wireless coverage maps.
    Visual Voicemail requires a wireless cellular data connection. Some smartphones require a 4G LTE data connection in order to access and manage Visual Voicemail.

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  • Data Usage Support

    Get info on high-speed data and your wireless plan.

  • Have You Reached Your Data Cap? Our plans give you data that can only be used with a listed device, if an unlisted device is being used, data may be slowed. Some of our wireless plans come with a set amount of data. Please ensure you have not used more than the allotted highspeed data available to you with your plan.

    Have an Unlimited Plan? If many devices in your area are using mobile data at once, it can put a strain on the network. This is called network congestion, data speeds may be a little slower during these times due to the network traffic. Similar symptoms can be caused by an excess of devices using a singular hotspot. This could be due to hardware limitations or just bandwidth limitations.

    What Is Your Signal? Another common reason for data slower than you'd expect is determined by your location in regards to a tower. Check this tower map to confirm you are within the network map.



    Here are some quick fixes that commonly work:

    1. Reboot your device.
    2. Check to make sure LTE is enabled and roaming is on.
    3. Reset your network settings.
    4. Make sure your device is compatible.

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  • Leave us a Support Request

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  • Once your request is submitted please allow some time for our agents to get back to you. During peak times this may take up to 12 hours.

     

    We appreciate your patience!

  • Thanks!

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